Pick & Drop Policy

At vDryclean, we aim to provide a convenient and hassle-free experience through our pickup and delivery service. Please read the following policy carefully to understand how our pick and drop system works.

1. Free Pick & Drop Service
We offer FREE pickup and delivery within a radius of approximately 6–7 kilometers from our service location. This is applicable only when the order meets the minimum order value criteria.

2. Minimum Order Value
A minimum order value is required to avail free pickup and delivery. This minimum value may vary depending on the distance, order type, and service requirements.
For locations beyond the standard service radius, additional charges or higher minimum order value may be applicable.

3. Service Coverage
Our pickup and delivery service is available in selected areas. Customers are requested to confirm service availability in their location before placing an order.

4. Pickup Process
Once an order is placed, our team will schedule a pickup at your preferred time slot. Please ensure that all items are ready and handed over properly to avoid delays. Customers are advised to check their garments before handing them over.

5. Delivery Process
After processing, your order will be delivered to your provided address. Delivery timelines may vary depending on the type of service selected, garment condition, and workload.

6. Customer Availability
Customers are requested to be available at the scheduled time for both pickup and delivery. In case of unavailability, rescheduling may be required, which could delay the service.

7. Delay & Rescheduling
While we strive to be punctual, delays may occur due to traffic, weather conditions, or operational challenges. In such cases, our team will inform you and reschedule accordingly.

8. Order Handling & Responsibility
All garments are handled with care during pickup, processing, and delivery. However, customers are responsible for informing us about any special instructions or delicate items at the time of pickup.

9. Refusal of Service
vDryclean reserves the right to refuse pickup or delivery in certain situations, including but not limited to unsafe locations, improper packaging, or non-compliance with service policies.

10. Changes in Policy
The company reserves the right to update or modify the pick and drop policy at any time without prior notice.

11. Rider Safety & Accessibility Policy
To ensure the safety of our delivery partners and customer orders, riders are not permitted to climb multiple floors (such as 2nd, 3rd, 4th, 5th floor or above) in buildings where proper security arrangements are not available.
In locations without CCTV surveillance or secure parking, riders may be at risk of theft, damage, or loss of their vehicle or other customers' orders.
Therefore, customers are requested to hand over and receive their items at the ground floor or a safe, accessible location.
vDryclean will not be responsible for any delays or service limitations arising due to restricted access, unsafe premises, or refusal to comply with this policy.

At vDryclean, our goal is to make laundry and dry cleaning as convenient as possible while maintaining high service quality, safety, and reliability.

For any assistance, feel free to contact us through our official support channels.